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Showing posts from November, 2010

Get Angry!

There seems to be a big epidemic out there right now that people are really concerned about. The news did reports on people who suffered from this disease. It was spreading wildly and there were rallies against the disease saying it must be stopped. What's this disease I'm writing about? Anger.

If that first paragraph seemed like hyperbole, it was. I don't think all the anger out there is a big deal, but for some reason people seem to be really concerned about it. I have even been accused of being an angry, paranoid right wing nut. That's fine, but anger happens for various reasons and I feel the news media and people who don't like the angry reactions expect us all to be more Vulcan (logical with no emotions) than human. I happen to believe we should be more human than Vulcan.

The best way I can illustrate how anger isn't all bad is to relate to you my experiences in customer service. I've never worked in a customer service position per se, but work…